Damier Ebene Neo Neverfull MM

At REBAGLUXE, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, you may return your item within 15 days of delivery for a full refund — completely free of charge.

Return Window

We accept returns on all eligible items within 15 calendar days from the delivery date, no questions asked.

To be eligible for a return, items must:

• Be unused and in the same condition as received
• Include original tags, packaging, and accessories (if applicable)

Return Shipping Cost

Return shipping is 100% free. Once your return request is approved, we will provide a prepaid return shipping label and instructions. Simply pack your item and drop it off with the designated carrier. REBAGLUXE covers all return shipping costs.

How to Start a Return

To request a return, please contact us:

Email: support@rebagluxe.com

Hours: Monday–Saturday, 10:00 AM–5:00 PM EST

Please include:

• Your order number
• Item(s) you wish to return

Our team will send your prepaid return label and next steps.

Refund Processing Time 

Once your return is received and inspected, a refund will be issued to your original payment method within 5 business days.

You will receive an email confirmation once your refund has been issued.

After the refund is processed, most banks and card providers post the funds back to your account within 5–10 additional business days, depending on your financial institution.

Exchanges

We do not accept exchanges.

Orders Issues

If your order arrives damaged, defective, or incorrect, please email us within 48 hours with photos and your order number so we can resolve the issue quickly.

No Restocking Fees

REBAGLUXE does not charge any restocking fees or return handling fees. Approved returns are refunded in full. No deductions or hidden charges will be applied.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. For this reason, cancellation requests cannot be guaranteed. If you need to request a cancellation, please contact us immediately at support@rebagluxe.com, and we will do our best to assist before the order is processed. Once an order has been processed or shipped, it must follow our standard return policy.

At REBAGLUXE, we are committed to offering only authentic luxury goods. To ensure accuracy, consistency, and consumer trust, all items sold on our website are authenticated by an independent third-party authentication service: LegitGrails.

Third-Party Authentication

All products listed on REBAGLUXE undergo authentication by LegitGrails, a well-established third-party luxury authentication service specializing in designer handbags, accessories, and luxury fashion items. Authentication is completed prior to an item being made available for sale. LegitGrails conducts authentication using a combination of:

• High-resolution image analysis
• Brand-specific construction details
• Material, stitching, hardware, logo, and serial/date code verification
• Historical brand production standards

Independence & Objectivity

LegitGrails operates independently from REBAGLUXE. They are not owned by, affiliated with, or influenced by REBAGLUXE, ensuring unbiased and objective authentication results. REBAGLUXE does not self-authenticate items.

Authenticity Assurance

Based on the authentication provided by LegitGrails, REBAGLUXE represents all items sold as authentic at the time of listing. Due to the nature of pre-owned and vintage luxury items:

• Natural variations in craftsmanship may occur
• Signs of wear consistent with prior use may be present
• Older items may not include original packaging, receipts, or brand documentation
• These factors do not affect authenticity.

Disclaimer

Authentication reflects the professional opinion of LegitGrails based on current industry standards and available information at the time of review. REBAGLUXE does not manufacture any of the products sold and makes no claims of affiliation, sponsorship, or partnership with the brands listed on this website. All brand names, logos, and trademarks are the property of their respective owners and are used solely for identification purposes.

Questions & Contact

If you have questions regarding authentication or would like additional information before purchasing, please contact us:

• support@rebagluxe.com
• Learn more about Legit Grails at www.legitgrails.com

Our Lifetime Authenticity or 100% Money-Back

Your trust is paramount to us. We guarantee the authenticity of every ultra-luxury item we sell or 100% of your money back. If a qualified independent luxury authentication service conclusively determines an item we sold is not authentic, we will issue a full refund of the purchase price upon receipt of that authenticated report.

Certificate of Authenticity

All orders will be provided with a certificate of authenticity from Legit Grails.

• Includes a scannable barcode that links to their website for verification
• Includes a unique code to verify directly on their website

Order Processing Time

Orders are processed within 1–2 business days (Mon–Fri, excluding holidays) after payment is confirmed. Orders placed after 3:00 PM EST on a business day may begin processing on the next business day.

Shipping Carrier & Delivery Time

We ship all orders via UPS Ground.

Delivery typically occurs within 1–5 business days after your order has been processed, depending on your location.

Estimated delivery dates are calculated at checkout.

Shipping Costs & Taxes

Shipping costs are calculated at checkout using real-time UPS rates based on your delivery address, package weight, and order details.

UPS Ground shipping typically ranges between $7–$25 for packages under 10 lbs within the United States.

Applicable sales tax is calculated and added at checkout in accordance with state and local tax laws.

Your exact shipping charges and taxes will always be displayed before completing your purchase.

No additional or hidden handling fees are added after checkout.

Signature & Security

For security purposes, high-value orders may require a signature upon delivery.

Tracking

Once your order ships, you will receive a tracking number via email to monitor your delivery.

Shipping Destination

At this time, REBAGLUXE only ships within the United States. We do not offer international shipping.

Please be sure to check out our questions and answers before reaching out to us to see if we have already answered your question(s)