FAQ

Yes! Every item has been authenticated by Legit Grails and the certificate will be included in your package for all orders.

No vintage items here! Our focus is entirely on reselling the latest, newest manufactured most exquisite designer bags from the most coveted luxury brands in the world.

Every item that’s for sale is pre-owned. We do not get our items directly from the original companies. If any of our products are advertised as “Pristine” that indicates that it was still pre-owned but never worn. It’s still in its brand new condition.

As a security measure, we do not like to display photos of the serial number of the items for the safety of the next owner. If you decide to contact us privately to request the serial number for a specific product, Our team will still not be able to provide you with that information. We hope you understand our procedures.

Our items may or may not come with original tags, paperwork, authenticity cards, and packaging. It's good to keep in mind every item in our store is Pre Loved meaning it was once owned. It all depends on their pre-owned status and what the previous owner provides us with. Please refer to the product description for specific details. We will make it clear in the description of each product what your item will arrive with. Once again not every item sold to us was provided with original box, paperwork, dust bags, cards, tags, or packaging. 

We accept Bags, Jewelry, watches, and accessories.The brands we accept is Chanel, Hermes, Louis Vuitton, Christian Dior, Cartier, Rolex, Balenciaga, Burberry, Versace, Tiffany, Fendi, Dolce Gabbana, Prada, Saint Laurent, and Gucci.

You will be charged a fee of $150 to receive your item back. These charges cover the authentication process from our team. If our team doesn’t receive a payment from you, our team will kindly dispose your item.

• Your item may not be a category that we accept, such as clothing or fragrance. 
• The resale value of your item may prevent us from providing you with a quote. Factors such as excessive wear or damage, age, style and aesthetic, and even extremely large or small shoe sizes impact the resale value of pre owned items. Additionally, some brand new items with a low original MSRP do not reach high enough resale prices that allow us to provide you with a quote.
• We are well stocked in items similar to yours at the moment. Try submitting it again for a quote in a few months! 
• Your item appears to be altered, which typically affects the resale value.
• Your quote for the same item is still active in your account. Once your quote expires after 30 days, you may resubmit for a new quote request.
• You may have already sold two identical items to us before, and our security team’s policy only allows us to buy two identical items per customer.
• We do not accept that designer brand.

When you contact us to sell your designer product, we request that you provide us with as much details as possible – condition, year of production, accompaniments, as well as photographs of the actual item. We also ask for your price expectations to ensure that we are in sync.  

The cash payment price we offer you is based on the style’s popularity, the item’s condition, the age of the item, the estimated time to sell the item, prices of comparable pieces on the market, among other factors.  

All orders will be sent a tracking number via email once shipped! In some rare events, the tracking number may not update for a few days due to a delay in the system. Rest assured, once you receive the tracking number, your order has been shipped and is on the way!

Our company is based in New Jersey, United States. All orders will be shipped from NJ.

No. We currently only offer shipping in the United States.

Yes! You may return your order within 15 days from delivery date. Please refer to our return policy for more information.

All orders are shipped with UPS GROUND.

All packages are tracked and insured. In the event of a lost package, please reach out to us on our contact page.

We process orders within 48 hours. Once shipped, your order is dispatched to UPS Ground which takes 1-5 days for delivery.

Please note you will only be able to track your order once you receive a tracking number via email. If you still have not received a tracking number, that means your order is still being processed.

We are sorry to inform you we cannot offer customers expedited shipping services.