Frequently Asked Questions
Find answers to common questions about our products and services
We’re unable to provide additional photos or videos beyond what is already listed. All available visuals are included in the product description to ensure consistency and fairness for every customer.
Every item that’s for sale is pre-owned. We do not get our items directly from the original companies. If any of our products are advertised as “Pristine” that indicates that it was still pre-owned but never worn. It’s still in its brand new condition.
As a security measure, we do not like to display photos of the serial number of the items for the safety of the next owner. If you decide to contact us privately to request the serial number for a specific product, Our team will still not be able to provide you with that information. We hope you understand our procedures.
Our mission is to redeem luxury resale and provide a reliable luxury shopping experience. A key component of that is building trust through authenticity. Our team of in-house experts is thoroughly trained and equipped to examine all items that we receive and determine their authenticity. We guarantee the authenticity of every item we sell. Ensuring your trust is our top priority!
Our items may or may not include original tags, paperwork, authenticity cards, or packaging. Since every piece we offer is pre‑loved, the accessories provided vary based on what the previous owner supplied. Please refer to each product’s description for exact details, as we clearly list all included items. Not all products come with their original box, dust bag, cards, tags, or packaging.
We accept Bags, Jewelry, watches, and accessories. The brands we accept is Chanel, Hermes, Louis Vuitton, Christian Dior, Cartier, Rolex, Balenciaga, Burberry, Versace, Tiffany, Fendi, Dolce Gabbana, Prada, Saint Laurent, and Gucci.
You will be charged a fee of $150 to receive your item back. These charges cover the authentication process from our team. If our team doesn’t receive a payment from you, our team will kindly dispose your item.
We carefully review every item submitted, and while we aim to accept as many pieces as possible, some may not meet our standards due to condition, missing accessories, authentication challenges, or current market demand. Factors such as wear, damage, missing boxes or authenticity cards, or styles that are oversaturated or out of season can influence our decision. Please know that declining an item is never personal—sometimes it’s simply a matter of inventory, pricing, or resale potential. We appreciate your understanding and encourage you to reach out with any questions or explore alternative resale options.
When you contact us to sell your designer product, we request that you provide us with as much details as possible – condition, year of production, accompaniments, as well as photographs of the actual item. We also ask for your price expectations to ensure that we are in sync. The cash payment price we offer you is based on the style’s popularity, the item’s condition, the age of the item, the estimated time to sell the item, prices of comparable pieces on the market, among other factors.
All packages are tracked and insured. In the event of a lost package, please reach out to us on our contact page.
Orders are processed within 48 hours. Once shipped, estimated delivery is 5-6 days.
All orders will be sent a tracking number via email once shipped! In some rare events, the tracking number may not update for a few days due to a delay in the system. Rest assured, once you receive the tracking number, your order has been shipped and is on the way!
All orders will be shipped from New Jersey, United States.
No. We currently only offer shipping in the United States.
Yes! You may return your item within 15 days from the delivery date.
Our orders are sent via UPS Ground. Please note that there may be extraordinary circumstances when another courier is used to ship your items. In this eventuality, the customer will be notified of the change. While deliveries may be scheduled for a specified arrival, We are not able to guarantee delivery by a specific date. Shipping delays caused by issues beyond our control are not liable for a fee refund.
We’re unable to accommodate requests for expedited or faster shipping. All orders follow our standard processing and shipping timelines to ensure accuracy, quality control, and a consistent experience for every customer. This also allows us to maintain secure handling, proper packaging, and reliable delivery through our carriers.
Most items sold to us will be listed for purchase. In some cases, items may be redirected to a third‑party buyer instead. Availability can vary, as certain pieces may not be offered to our customers due to factors like brand, popularity, current trends, or pricing.
We take pride in the fact that we have never sold a counterfeit item. However, should you have any concerns regarding authenticity, refunds will only be granted with official documentation verifying that the item is not genuine. Please note that authentication must be conducted by a trusted in‑house team of experts. We do not accept evaluations from online third‑party authenticators, as their photo‑based methods cannot guarantee complete accuracy. Therefore if sufficient proof is provided, we will issue a complimentary return label. Any items sent back without prior authorization will be returned to you. Once your item is received, it will undergo a secondary authentication by an independent team of experts. If the item is confirmed inauthentic, we will process your refund. For payments made via wire transfer or cryptocurrency, you may choose to receive your refund through the original method or an alternative acceptable option such as a check or ACH transfer.
No, you do not need to use Trust Wallet. You’re welcome to purchase Solana through any platform that supports SOL. Regardless of where you buy, you will always have the option to send your Solana to the external wallet address provided in our crypto guide. Please keep in mind that each provider has its own policies, restrictions, and purchase limits. Depending on the platform, you may need to split your total into multiple transactions over several days.
Yes — to ensure we receive your payment, it must be sent in Solana (SOL). Our wallet only accepts Solana, so you cannot purchase Bitcoin or any other cryptocurrency and send it to a Solana address. Doing so will result in a permanent loss of funds. Please make sure you are purchasing Solana and sending that Solana directly to our Solana wallet.
Yes. You’re welcome to contact our support team for more details. If you already have your full purchase amount in another crypto ex (Bitcoin) and prefer not to convert it to Solana, you can request the wallet address for that specific cryptocurrency instead.
Yes. Trust Wallet is a widely used, non-custodial wallet, meaning only you control your funds. We never have access to your wallet or private keys.
Payment options vary based on the provider you select. MoonPay is the most widely used and trusted, offering debit card, credit card, and bank transfer payments. Bank transfers are available when you fund your purchase through a Revolut account, which provides additional funding methods.
Card purchases usually appear within minutes, but in some cases can take up to 30–60 minutes depending on the payment provider.
Payment providers charge fees, which are deducted from your purchase. This is normal and controlled by the provider, not us. The amount you send does not need to match your order total exactly, as minor fee-related differences are expected. As long as the amount is reasonably close to your order value, it will be accepted.
In Trust Wallet, open your Solana balance, tap Send, paste our wallet address, enter the exact amount, and confirm the transaction.
Yes, please enter your order number. This serves as our second verification step, alongside the transaction ID (hash).
We verify by using the wallet address and the transaction ID (hash) on the Solana blockchain. Please include your order number in the memo field when sending your payment, and then reply to your order confirmation email with the transaction ID (hash). Once the transaction is confirmed, your order will move into processing.
Yes, we need to verify your payment with your transaction ID (TXID) that will be provided to you once you send the funds to our wallet.
No, we do not have a physical showroom at this time. All purchases are completed online, and our team is always available to assist with any questions. We are actively working on expanding our brand and plan to introduce a showroom in the future.
Our phone number support is text‑based only to ensure every inquiry is handled with accuracy, clear documentation, and timely responses. This allows our team to review details, provide precise guidance, and maintain a smooth experience for all customers. While we do not offer phone support at this time, our text support is fast, reliable, and designed to assist you thoroughly.
You will receive a determination within 24 hours.
If your item does not include the original branded dust bag or box, we will provide our own dust bag and box to ensure proper storage and protection.
Gift wrapping isn’t available at this time, and we’re unable to accommodate requests for it on any order.
As long as you keep us updated throughout the process, we’re able to hold your order until the funds are released.
Yes! Since cryptocurrency transactions include network fees, we don’t expect the exact full order amount. There’s no need to buy or send extra funds to cover fees—sending an amount close to your order total is perfectly acceptable.
You should only send funds to regular Solana (SOL) on Trust Wallet, not Solana on the BNB Smart Chain (BEP20). Sending to the wrong network can result in permanent loss of your funds. Always double-check that the token is listed simply as “Solana (SOL)” and not labeled with BSC, BEP20, or wrapped versions.
Revolut is a financial technology app that lets you manage your money all in one place. With Revolut, you can send and receive money instantly, exchange currencies at real exchange rates, use a debit card for purchases worldwide, track your spending, and even invest in things like stocks or cryptocurrencies—all from your phone. It’s designed to make banking faster, easier, and more flexible than traditional banks.
Orders over $5,000 are processed exclusively through Wire Transfer or Cryptocurrency to ensure secure, verified, and high‑value transactions. These methods provide stronger fraud protection, faster settlement times, and a more reliable payment experience for both parties. Please note, your order will be canceled if you choose another method at checkout.
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