Frequently Asked Questions
Find answers to common questions about our products and services
Every item that’s for sale is pre-owned. We do not get our items directly from the original companies. If any of our products are advertised as “Pristine” that indicates that it was still pre-owned but never worn. It’s still in its brand new condition.
As a security measure, we do not like to display photos of the serial number of the items for the safety of the next owner. If you decide to contact us privately to request the serial number for a specific product, Our team will still not be able to provide you with that information. We hope you understand our procedures.
Our mission is to redeem luxury resale and provide a reliable luxury shopping experience. A key component of that is building trust through authenticity. Our team of in-house experts is thoroughly trained and equipped to examine all items that we receive and determine their authenticity. We guarantee the authenticity of every item we sell. Ensuring your trust is our top priority!
Our items may or may not include original tags, paperwork, authenticity cards, or packaging. Since every piece we offer is pre‑loved, the accessories provided vary based on what the previous owner supplied. Please refer to each product’s description for exact details, as we clearly list all included items. Not all products come with their original box, dust bag, cards, tags, or packaging.
Our main priority is Chanel and Hermes.
You will be charged a fee of $150 to receive your item back. These charges cover the authentication process from our team. If our team doesn’t receive a payment from you, our team will kindly dispose your item.
We carefully review every item submitted, and while we aim to accept as many pieces as possible, some may not meet our standards due to condition, missing accessories, authentication challenges, or current market demand. Factors such as wear, damage, missing boxes or authenticity cards, or styles that are oversaturated or out of season can influence our decision. Please know that declining an item is never personal—sometimes it’s simply a matter of inventory, pricing, or resale potential. We appreciate your understanding and encourage you to reach out with any questions or explore alternative resale options.
When you contact us to sell your designer product, we request that you provide us with as much details as possible – condition, year of production, accompaniments, as well as photographs of the actual item. We also ask for your price expectations to ensure that we are in sync. The cash payment price we offer you is based on the style’s popularity, the item’s condition, the age of the item, the estimated time to sell the item, prices of comparable pieces on the market, among other factors.
All packages are tracked and insured. In the event of a lost package, please reach out to us on our contact page.
Orders are processed within 48 hours. Once shipped, estimated delivery is 5-6 days.
All orders will be sent a tracking number via email once shipped! In some rare events, the tracking number may not update for a few days due to a delay in the system. Rest assured, once you receive the tracking number, your order has been shipped and is on the way!
All orders will be shipped from New Jersey, United States.
Yes! We offer shipping to Canada and Kingdom.
Yes! You may return your item within 14 days from the delivery date.
Our orders are sent via UPS Ground. Please note that there may be extraordinary circumstances when another courier is used to ship your items. In this eventuality, the customer will be notified of the change. While deliveries may be scheduled for a specified arrival, We are not able to guarantee delivery by a specific date. Shipping delays caused by issues beyond our control are not liable for a fee refund.
We’re unable to accommodate requests for expedited or faster shipping. All orders follow our standard processing and shipping timelines to ensure accuracy, quality control, and a consistent experience for every customer. This also allows us to maintain secure handling, proper packaging, and reliable delivery through our carriers.
Most items sold to us will be listed for purchase. In some cases, items may be redirected to a third‑party buyer instead. Availability can vary, as certain pieces may not be offered to our customers due to factors like brand, popularity, current trends, or pricing.
We take pride in the fact that we have never sold a counterfeit item. However, should you have any concerns regarding authenticity, refunds will only be granted with official documentation verifying that the item is not genuine. Please note that authentication must be conducted by a trusted in‑house team of experts. We do not accept evaluations from online photo based third‑party authenticators, as their photo‑based methods cannot guarantee complete accuracy. Therefore if sufficient proof is provided, we will issue a complimentary return label.
No, we do not have a physical showroom at this time. All purchases are completed online, and our team is always available to assist with any questions. We are actively working on expanding our brand and plan to introduce a showroom in the future.
You will receive a determination within 24 hours.
If your item does not include the original branded dust bag or box, we will provide our own dust bag and box to ensure proper storage and protection.
Gift wrapping isn’t available at this time, and we’re unable to accommodate requests for it on any order.
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